AI Chatbot Assistant for Better Customer Experience
This project is an in-house initiative by CHI Software, designed in response to the company's objective of enhancing the visitor experience on the corporate website through the integration of an
This isn’t just a simple website bot. It’s a full-fledged AI
assistant that plugs into your existing systems, handles routine
questions, routes requests, and supports your team around the
clock — without disrupting how you work today.
Our experts guide you through every step: from discovering the
right use cases to setting up safe data flows and responsible AI
practices. We start with a free consultation to understand your
needs and outline a realistic two-week pilot together.
We spent two months turning our internal AI assistant concept
into a working solution that supports daily operations and
real
Since then, we’ve been using it as a foundation to launch
assistants for new clients and partners. Instead of starting
from scratch, you get a production-ready core that we adapt to
your tools, data, and workflows.
In many cases, this means you can see a live assistant in
about two weeks, validate its value, and decide how to scale
it further.
If your organization works on social impact or non-profit
initiatives, we’re especially eager to talk. Our team is ready
to share our experience, explore how this assistant can
support your mission, and start with a free consultation to
map out the next steps.
Reliable Cloud Infrastructure: Hosted on Microsoft Azure for secure, scalable, and stable performance of your assistant.
Implementation & Ongoing Support: We guide you through setup, rollout, and day-to-day use, staying in touch to help with improvements and new ideas.
Optional Process Review & Analysis: If needed, we can review your current workflows, highlight automation opportunities, and suggest ways to improve efficiency.
Seamless Web Integration: Connect the assistant to your website or internal tools, use advanced Q&A capabilities from OpenAI, and manage everything through a simple admin panel.
Start with a rapid consultation to outline your AI Assistant’s goals and key features. Within two days, you get a clear implementation roadmap and next steps.
Work with our technical team to finalize the integration plan, ensuring a smooth connection with your existing systems.
In just 2 weeks, your AI Assistant goes live, offering 24/7 support and instantly transforming customer engagement.
Keep optimizing your AI Assistant with new features, analytics, and integrations so it keeps up with evolving needs and user feedback.
Based on recent AI Assistant implementations, organizations across different sectors typically see three groups of improvements:
Share a few details about your organization and goals — our team will review them and come back with ideas on how an AI Assistant can support your daily work and social impact initiatives.
Book a Free ConsultationOur AI Assistant can be deployed on Microsoft Azure, providing global availability, built-in encryption, and automatic updates. Azure’s infrastructure offers seamless scalability to handle fluctuating traffic while keeping your AI Assistant reliable and secure.
For organizations that require full control, we also support on-premises deployment. This option lets you align security settings and infrastructure with your internal policies, keep data inside your network, and meet strict compliance requirements.
Your AI Assistant operates within your environment—whether cloud or on-premises—without handling your internal data.
Sensitive data stays within your infrastructure, ensuring it never leaves your control.
Unlike SaaS solutions, your AI Assistant is entirely controlled by you, whether hosted in the cloud or on-premises, with full ownership of the platform and its data.
Your initial AI Assistant is just the starting point. As your organization and processes evolve, we can extend the solution with additional features, integrations, and analytics tailored to your environment. Our goal is to align every enhancement with your real workflows and ensure seamless integration with existing systems.
For example:
Functionality tailored specifically to your business requirements.
Additional integrations with other platforms or services to enhance compatibility.
In-depth reporting and analytics customized to track your specific metrics.
We’ll be happy to explore your ideas during a free consultation and outline possible customization paths for your AI Assistant.
Manage users easily, allowing your AI Assistant to personalize interactions based on stored data like names, preferences, and previous conversations.
This involves configuring the chatbot and teaching it how to respond to different questions. During setup, the chatbot is given the rules, workflows, and information to function correctly and interact with users effectively.
Train your AI Assistant with data from various document formats, ensuring it has access to the information it needs to provide accurate answers without requiring manual input for every piece of data.
Monitor and record user responses to better understand behavior patterns and improve future interactions. This helps in delivering more relevant and tailored responses.
Create specific replies tailored to different queries or scenarios. This feature ensures that users receive relevant, personalized responses rather than generic ones.
Analyze your AI Assistant's performance by reviewing key metrics, such as the number of users helped, conversation length, and accuracy of responses. This allows you to continually improve its effectiveness over time.
Customize your AI Assistant’s look and feel to match your company’s brand with options for custom colors, logos, and design elements.
Get comprehensive support for setting up your AI Assistant on your website, including training for your team on how to manage and update it. This ensures that your business can leverage the AI’s full potential with ease.
Your AI Assistant interacts seamlessly across multiple platforms, such as websites, mobile apps, social media, and messaging services, ensuring consistent and personalized user experiences.
Connect the AI Assistant to external data sources, such as databases or third-party services, enabling more accurate and dynamic responses based on real-time information.
Enhance the user experience with customizable 2D and 3D avatars, giving your AI Assistant a human-like visual presence that drives engagement.
Integrate the AI Assistant with your ERP or CRM systems for streamlined operations, automating tasks such as order processing, customer information management, and internal workflows.
Program your AI Assistant to handle specialized workflows or business scenarios, delivering responses that are uniquely tailored to your operational needs.
Receive ongoing support, regular updates, and maintenance services to keep your AI Assistant performing at its best, ensuring reliability and optimal functionality.
Share a few details about your organization and goals — our team will review them and come back with ideas on how an AI Assistant can support your daily work and social impact initiatives.
Book a Free Consultation